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Are you speaking up about what needs to be said, heard and understood?
A Courageous Conversation takes place anytime you decide to speak up in a situation in order to achieve a better result. There are opportunities every day, in every relationship, for a Courageous Conversation to move things forward in a constructive way – if you have the skills to effectively engage with the situation.
Courageous Conversations cut through to the essence of issues. They inherently involve and element of risk. The risk is typically rejection or a defensive reaction, which can have very significant implications. The challenge of Courageous Conversations is to understand the power of words and the underlying thoughts and feelings that can charge them. Discovering insightful and potent distinctions can make the difference between what you say and how you say it having the impact you genuinely seek.
Zenger and Folkman’s research shows that character is a crucial pillar of leadership. To demonstrate our character and our authenticity as leaders, an essential element is engaging in Courageous Conversations.
Situations where Courageous Conversations are very effective:
- Breaking through “groupthink”, when encountering resistance
- Facing individuals or groups with strong vested interests
- Engaging closed,defensive or prickly people
- Admitting an error or shortcoming – being accountable
- Holding other people to account
- Intimidating situations where there is a power imbalance
- Fostering improved performance in others
David Hancock, Managing Director; Multinational Pharmaceutical Co
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